Refund Policy

Custom manufactured to order timeline

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Safe2dock fenders are custom made by hand to order. We do not hold stock.                                                     It is important that you choose products that you actually want to buy. 

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​Once we receive payment we will contact you in order for you to confirm you wish to proceed with the purchase. Orders can take up to 28 working days to manufacture, along with up to 7 working days for airfreight to your door. Airfreight is included in the price.

 

Order Cancellation

 

Once you make payment it takes up to 7 days before we receive payment.

During this week you can change your mind (you have 7 days) while we await payment.

We will be in contact with you as to progress.

is important that you choose products that you actually want to buy. 

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Refunds

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We can refund the majority of the funds less cancellation fees (15% of order value) charged to us which include the following fees:

Stripe / Paypal transaction fee inward.

Stripe / Paypal transaction fee reversal.

Visa Payment refund fee reversal.

Foreign exchange fee inward.

Foreign exchange fee reversal.

We also charge a handling fee of US$50 per item purchased per order to cover administration:

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NOTE:

You will have agreed to these Terms & Conditions at our CHECKOUT page prior to your purchase.

If you do not agree to safe2docks T&Cs, don't proceed to checkout.

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Refund payment process

We can refund the the funds less the fees as described above via STRIPE our online payment processor.

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​Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. If due to damage or defect you will need to return your item to us, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

To start a claim, you can contact us at sales@safe2dock.com. Roberts Brothers International Ltd. 51 Voyager Drive, Gulf Harbour, Whangaparaoa, Auckland 0930. New Zealand. If your claim is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package at your cost. Items sent back to us without first requesting a return will not be accepted.

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You can always contact us for any questions at sales@safe2dock.com.

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