Question 1

Where are safe2dock fenders made?

Accepted Answer

Protector Classic, Deluxe and Slimline dock fenders are manufactured and shipped from our factory in Asia. Protector Premium dock fenders are manufactured in New Zealand.

Question 2

Can PVC & TPU fenders be recycled at the end of life?

Accepted Answer

PVC Unfortunately, no. TPU yes.

Question 3

What is PVC?

Accepted Answer

The best impregnating material of inflatable boats is high-tech polyvinylchloride. It has excellent performance characteristics. It features high resistance to mechanical wear, ultraviolet and temperature changes. It well resists humidity, pH of fresh and salt water as well as other substances. Boats made of PVC are stronger and lighter than rubber analogues.

Question 4

Can you Custom Manufacture and have other fabric options?

Accepted Answer

Yes, we can manufacture fenders in TPU or Hypalon fabrics. 
We also can custom manufacture to your requirements.
Email sales@safe2dock.com for custom pricing.

Question 5

How long do safe2dock fenders take to install?

Accepted Answer

To install 3 - 4 x dock fenders 3000m (118”) takes about an 1 hour with the right tools, which are detailed in the Installation Guide.

Question 6

Do the fenders come with fixing kits?

Accepted Answer

Protector Premium dock fenders include fixing kits.
Protector Classic, Deluxe and Slimline dock fenders require optional kits available separately.

Question 7

How long to manufacturer?

Accepted Answer

Each order is manufactured separately and typically takes 28 - 30 working days from date of order placement with factory.

Question 8

How long to deliver?

Accepted Answer

International Airfreight typically takes 10-14 working days from date of pickup from the factory to your door.

Question 9

Can you install fenders for me?

Accepted Answer

Currently in Auckland, New Zealand.

Question 10

Do you take international orders?

Accepted Answer

Yes, we do. Please note that depending on where you live, customs duty and taxes may apply.

Question 11

Do you offer a warranty?

Accepted Answer

Against defects and/or workmanship. Based on return to base ( manufacturer ) by purchaser for evaluation.

Protector PVC dock fenders fabric 12 months. Workmanship 12 months
Protector Premium dock fenders fabric 36 months. Workmanship 12 months

Question 12

What is your returns policy?

Accepted Answer

You need to contact us in advance to request a return:

Domestic (New Zealand):
Returned within 30 days of request to return authorized.
	PVC Fenders (Classic, Deluxe, Slimline) to manufacturing plant in Asia.
	TPU Fenders (Premium) to manufacturing plant in Auckland. New Zealand.

International:
Returned to us within 45 days. 
	PVC Fenders (Classic, Deluxe, Slimline) to manufacturing plant in Asia.
	TPU Fenders (Premium) to manufacturing plant in Auckland. New Zealand.
	
Eligibility:
All items must be in its original condition including the packaging, unused, with tags.            Along with invoice or proof of purchase.

Full Policy

FAQs

Frequently asked questions