Refund Policy

Custom Manufactured per order

As all products are manufactured per order (we don't hold any stock) we do not offer any returns or refunds* . It is important that you choose products that you actually want to buy. 

 

​​Order cancellation*

If you change your mind prior to payment being received by safe2dock (generally takes a week). We can stop the process, however if our manufacturer has been paid, the process is not reversible.

We will charge for international transfer fees from Stripe / Paypal to us safe2dock, along with international transfer fees from safe2dock back to the customer (you), and a handling fee of US$100 per item. (you will need to supply us with your international bank details in order for us to make payment) for the difference.

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Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. If due to damage or defect you will need to return your item to us, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

To start a claim, you can contact us at sales@safe2dock.com. Roberts Brothers International Ltd. 51 Voyager Drive, Gulf Harbour, Whangaparaoa, Auckland 0930. New Zealand. If your claim is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

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You can always contact us for any questions at sales@safe2dock.com.

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